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FAQs About UNice Hair

Last updated May 15, 2024

Here is everything you to know about UNice before & after shopping at unice.com

About the UNice Hair Quality

Is UNice Hair 100 Human Hair?

UNice Hair company has an enormous variety of hair products, they are all 100% human virgin hair - hair weaves, hair extensions, wigs, lace closures, and frontals in any style and color.

How Long Do UNice Wigs Last?

UNice offers 100% human hair products. We provide the highest grade of hair on the market, and with proper care, the wig will last well over 1 year.

Does UNice Hair Shed a Lot?

UNice Hair has gone through the test of National Hair Products and Hair Care Products Quality Supervision and Inspection Center.

Can UNice wigs Be Straightened, Curled?

Yes, UNice wigs can be re-styled as you want! Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

Can I Dye the Hair?

Yes, it can be dyed into other colors. As a general rule, it is easier to darken the hair than to lighten the hair.

We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

How Do I Wash the UNice Wig?

The first step to washing your item is to make sure it is detangled. Use a wide tooth comb to remove any knots your item may have.

Next, you want to pour a cap full of item shampoo into a large bowl filled with water. Gently swirl your item in the solution and let it sit in the bowl for 10 minutes.

After the 10 minutes have passed, rinse your item until the water runs clear. Wrap your item in a towel and gently pat dry until all excess water is gone.

Finish with a leave-in conditioner, focusing most of the product towards the ends as this is where the hair gets the most tangles. Let it air dry.

About the UNice Payment & Order

What Types of Payment Do You Accept?

We accept the following payment methods: Credit cards, Klarna, Afterpay, Zip, VISA, MasterCard, Stripe, Paypal, and American Express. You can pay for your order online. please note that the cardholder must have access to online banking.

Do you Offer a Buy Now Pay Later Service?

We accept the following BNPL payment methods: Klarna, Afterpay, Zip, Paypal, etc. You can split your bill into 4 interest-free payments. (Disclosure: A higher initial payment may be required for some consumers. CA resident loans made or arranged under a California Financing Law license.).

Why Did My Payment Fail?

Payment failure could mean the following:

1. Incorrect CVV Security Code

2. Insufficient funds on the Card

3. Exceeding CC limits

How Long Will It Take To Receive My Order?

Ground shipment typically will be delivered within 3-5 business days depending on where you're located. And if we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, Please contact our customer service.

How Do I Place An Order?

Step 1: Search or find the product you like according to the category page.

Step 2: Select the product specifications and click on "Buy Now" or "Add To Cart.

Step 3: Fill in the address information and select the shipping method and payment method, and then click the "Place Order" button.

Step 4: Go to the payment platform to complete the payment.

How Can I Cancel My Order?

If you decide to cancel your order you can contact our customer service department and they will assist you with the cancellation process.

About the UNice Shippment

How Long Does Unice Hair Take to Ship?

USA

US in-stock orders will be shipped from our California, US warehouse.

1. Free shipping: Shipping time / 3-5 business days by USPS.

2. Express Shipping ( value$20 ): Shipping Time / 1-3 working days.

International

International orders will be shipped from the China warehouse For Free

1. Main shipping methods: DHL, UPS, TNT.

2. Time: 5-7 business days to arrive with regular free shipping.

What Are Your Main Shipping Methods?

Main shipping methods: DHL, UPS, TNT.

Does UNice Have a Fast Shipping Service?

Yes, UNice has a fast shipping service, to provide UNice customers ultimate shipping experience, we now offer same-day and 1-2 day delivery services to customers who are near our local hair stores and not available for in-store shopping. You can check the details here.

How do I Track My Order?

You can track your order with the UNice Order Tracking System.

I Can't Track My Order Using The Tracking Number Provided. What Can I Do?

Please contact customer service to confirm the tracking number & shipping information. You can contact us through our live chat or message us by email: support@unice.com.

About the UNice Return Policy

I Can't Track My Order Using The Tracking Number Provided. What Can I Do?

Please contact customer service to confirm the tracking number & shipping information. You can contact us through our live chat or message us by email: support@unice.com.

How do I Return an Item?

Sign in to your account and click 'my orders'

Click "Return / Exchange" under the order

Choose the request type.

You can contact us through our live chat or message us by email: support@unice.com

.

When Will I Get My Refund?

A refund will be processed within 24 hours once your returned package is received and inspected. A refund will be directly issued to your original payment account within several days. You can contact us through our live chat or message us by email: support@unice.com.

About the UNice Membership

What If I Forget My Password?

Go to the log-in page and then click 'Reset Password'. Enter your account email and we will email you a verification code to reset your password.

What is the UNice Plus Member Shipping?

UNice Plus is a membership program from UNice Hair that offers exclusive privileges and discounts. UNice Plus members can also receive benefits, such as free shipping, flash deals, and birthday gifts. For more information, you can read it here.

The List of Best-Selling UNice Wigs

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