Please make sure you place your order at www.unice.com, and entered the correct Order ID. or tracking number. If you confirm it is correct, please check it in a few hours, because there maybe a few hours delay about system.

Usually, all orders processed within 72 hours, most of orders can be processed in 72 hours and shipped out, but if the product you order is customized wig or hot-selling wig or length, then the processing time may be delayed by 2-3 days. Please don’t worry, we will try our best to help you receive it ASAP.

Normally, the processing is 72 hours, delivery within 3-10 working days in USA. If it spans weekends or holidays, you need to add the weekends or holidays. If you order the customized wig or hot-selling wig or length, it be delayed by 2-3 days. Or If you are in UK or Germany, Customs inspection will delay your order for 2-3 days.

Our online customer service work at 24 hours from Monday -Friday and 15:00 PM-23:59 PM (PST)on Sunday.If you have urgent order on weekend you could send us the email (support@unice.com) we will reply ASAP!