Return Policy Return Policy?

Your 100% satisfaction is what motivates us to be perfect for you!

Instruction for Return:

1) All orders must be returned within 7 (7A Hair Icenu Series/ Bettyou Series) 15 (8A Hair Kysiss Series) 30 (10A Banicoo Series) days of the purchase date.  We provide full refund if we detect manufacturer defect.  Please contact our customer service department within 7 days of the purchase date.

2) All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products.  Please make sure the wig is INTACT and the LACE has NOT been cut.  

3) For any returns, you must contact customer service department to obtain RMA# / Confirmation#.  All returns must include the RMA# / Confirmation#.  Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account.  Buyer are responsible for the return shipping charge.

4) Hair care & styling product, accessories, liquids, and special-order items are ineligible for return.  

Once the return has been authorized with given RMA# / Confirmation#.  Assigned returned item(s) will be allowed to be returned for refund.  Please include your email address, order# & RMA#.




UNice Culver City Retail Store Return Policy 

Your 100% satisfaction is what motivates us to be perfect for you! 

Instruction for Return: 

14 Day Exchange | No Returns 

1) We are more than happy to exchange any hair extensions that have NOT been worn or tampered with as long as you have the original receipt from the store.

2) UNice boutique store will not be accepting exchanges or refunds of any purchases from the UNice online store at this time.

3) If the price of the returned hair extensions differs from the price of the new hair extensions, we will only Refund the remaining balance for the hair if customer can present the original receipt. 

4) Any used Wigs purchased from the boutique store is Final Sale. 

5) All clearance & display product sold are all final.  No exchange or returned allowed.