UNice Graduation Sale

How Do I Cancel Order at unice.com?

Last updated May 15, 2024

As one of the leading human hair weaves and wigs online retailers, UNice Hair is getting more and more popular among wig lovers. In this case, some customers often ask some questions on the website: Can you cancel a UNice hair order? How to cancel an order on UNice Hair? Today, we will give you the right answer to these doubts. Keep reading!

Can You Cancel a UNice Hair Order?

At UNice, we firmly believe our customers are the heart of our brand and the satisfaction of customers is always our top priority. To guarantee the quality of our products, we have dedicated Quality Assurance Teams that will inspect your items prior to shipping.


If the product has an evident manufacturing defect, such as the size, style, hair material, cap construction or color doesn't match the description, we can easily arrange an exchange or a refund for you. Please feel to contact us if you have any issues with your order!

How To Cancel a Order on UNice Hair

Step 1

Log in to my account > My order > Click “Return/Exchange” under the items you bought Or contact customer service;

Step 2

Choose the RMA type: Refund / Refund and Return / Exchange. The return address will be shown on the return and refund RMA;

Step 3

Fill information in the RMA, submit the Return & Refund Request, and then there will be customer service to contact you to confirm the RMA info within 1 working day.


Step 4

Prepare your package and pack your merchandise and all its contents (including box and gifts) securely and send your package to the return address. Make sure you get a receipt and tracking number for tracking your parcel online.

Step 5

Lastly, wait for the local warehouse to confirm receipt of your returned package. It usually takes 3-5 working days.

Step 6

A refund will be made to you within 2 working days once we confirm receipt of your returned parcel.

If you are still confused about the return steps, please contact customer service for further help. We will do our very best to help you and reply to all messages within 24 hours.

Additional Notes About Return Policy

1. The products the buyer submits the refund application are within the scope of the 30 days no reason to return and exchange service guarantee (except for Clearance, Hair Extension, and Accessories). And the products must be purchased from unice.com.

2. Buyers need to apply return within 30 days from the date of confirmation of receipt of the products.

3. All returns must first be approved by our customer service team and you need to request an RMA online. Returned items without RMA will not be accepted.

4. For full refund requests, items must be returned to their original state unaltered, unworn, undamaged, and with tags attached to the original packaging. We do not sell refurbished or previously owned products so please make sure the hair is intact and the lace has not been cut.

Return Policy Buyer Pay The Shipping Fee Seller Pay The Shipping Fee Photo Provided Exchange Available
Dislike/ Unsuitable      
Change Style/ Color      
Receiving Wrong Items  
Quality Problems  
Artificial Reasons      

5. For partial refund requests, please contact customer service first, and send the items back to the address given by the customer service after confirmation. Once the returned item is received and inspected with the label no problem, the refund will be processed to the previous payment account.

6. Please note that free gifts should be returned together with the main products.

7. Please kindly send an email with your order number and returned shipping number that will be used for the purpose of processing the return after the package is shipped out.

8. UNice Hair just undertakes all the return shipping fees from the US. For the other countries, taxes and shipping fees generated from returning will be paid by the buyer, the final refund amount will be the order price misused our receiving cost like tax and processing fee, etc.

9. If the products are damaged by artificial reasons, the products cannot be returned or exchanged, eg: cut the lace, the hair has been washed/dyed/bleached...

How Do I Get In Contact With UNice Hair?

Your satisfaction is the unice.com store's mission. In order to bring the best online shopping experience to customers, the UNice Hair team operates seven days a week and 24 hours a day.

You can contact us on our website or by email or text. We always guarantee a response within 24 hours.

Phone: (833) 880-1349

Email: support@unice.com

FAQs about Cancelling UNice Order

1. How do I track my UNice order?

Want to check the status of your order? Click here, you can put in your order number and click search to find the tracking information or log in to your account to check the detailed information.

2. How long is UNice express shipping?

Free shipping: Shipping time / 3-5 working days by USPS;

Express Shipping ( value$20 ): Shipping Time / 1-3 working days; For more details, please click All About UNice Fast Shipping.

3. Does UNice hair have fast shipping?

Yes, UNice hair provides various fast shipping human hair wigs and hair extensions in any color, length, or texture.

4. Does UNice offer free shipping?

Yes, UNice does offer free shipping policies. View All About Fast Shipping for more details.

5. Does UNice offer free returns & exchanges?

Yes, UNice does offer free return policies.

Top Selling Human Hair Wigs at unice.com

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