As one of the leading online retailers for human hair weaves and wigs, UNice Hair continues to grow in popularity among wig lovers worldwide. With that popularity, customers often ask: Can you cancel a UNice Hair order? And how do you cancel an order on unice.com? In this guide, we’ll walk you through everything you need to know. Keep reading for clear and helpful answers.
Can You Cancel a UNice Hair Order?
At UNice, our customers are at the heart of everything we do, and your satisfaction is always our top priority. To ensure product quality, every order goes through a dedicated Quality Assurance inspection before shipping.
If your item has a clear manufacturing issue—such as incorrect size, style, hair material, cap construction, or color that does not match the product description, we can easily arrange an exchange or refund for you. Please don’t hesitate to contact our customer service team if you experience any issues with your order.
How To Cancel an Order on UNice Hair
Step 1
Image: by UNice
Log in to your account > My Orders > Click “Refund/Return” under the item you purchased, or contact customer service directly.
Step 2
Image: by UNice
Select the Request type:
- Refund (No returns required)
It applies to a processing, undelivered, used item or other refund issues.
- Return and Refund
It applies to a delivered and unused item, and a return is required.
- Exchange
Contact us (support@unice.com) for a replacement. And please make sure the item is unused
Note: 'Unused' Means it has not been washed, cut, or worn.
Step 3
Image: by UNice
Complete the form and submit your Return & Refund request. Our customer service team will contact you to confirm the details.
Step 4
Carefully pack the merchandise along with all original contents (including the box and any free gifts). Ship the package to the provided return address and keep your receipt and tracking number.
Step 5
Once the local warehouse receives your returned package, processing usually takes 3–5 working days.
Step 6
After the return is confirmed, your refund will be issued within 2 working days.
If you have any questions about the return or cancellation process, please reach out to our customer service team. We’re always happy to help and typically respond within 24 hours.
Additional Notes About Return Policy
1. The items (gifts excluded) submitted for a refund must fall within the 30-day return or exchange policy, and must be purchased directly from unice.com
2. Return requests must be submitted within 30 days from the date you receive your order.
3. All returns require prior approval from our customer service team. An RMA request must be submitted online. Returns without an approved RMA will not be accepted.
| Return Policy | Buyer Pay The Shipping Fee | Seller Pay The Shipping Fee |
|---|---|---|
| Dislike/ Unsuitable | √ | |
| Change Style/ Color | √ | |
| Receiving Wrong Items | √ | |
| Quality Problems | √ | |
| Artificial Reasons | √ |
4. For full refunds, items must be returned in their original condition—unaltered, unworn, undamaged, with tags attached and original packaging included. Please ensure the hair is intact and the lace has not been cut.
5. For partial refunds, please contact customer service first. After confirmation, return the item to the provided address. Once received and inspected, the refund will be issued to the original payment method.
6. Any free gifts must be returned along with the main product.
7. Please email your order number and return tracking number after shipping the package to ensure timely processing.
8. UNice Hair covers return shipping fees within the U.S. For international returns, buyers are responsible for taxes and shipping costs. The final refund will deduct applicable taxes and processing fees.
9. Items damaged due to artificial reasons—such as cut lace, washed, dyed, or bleached hair—are not eligible for return or exchange.
How Do I Get In Contact With UNice Hair?
Your satisfaction is the mission of unice.com. To provide the best online shopping experience, the UNice Hair support team is available 24/7, seven days a week.
You can reach us through our website, email, or text. We guarantee a response within 24 hours.
Phone: (833) 880-1349
Email: support@unice.com
Still Shopping? Popular UNice Wigs Customers Love
If you’re reconsidering your order or simply exploring other options, here are some of UNice’s best-selling wigs that customers often choose for their comfort, natural look, and beginner-friendly design.
Glueless Wigs – Easy, Secure & Beginner-Friendly
Perfect if you want a stress-free install with no glue or gel. These wigs are breathable, natural-looking, and easy to wear—ideal for everyday use.
Still unsure which wig is right for you? Our customer service team is always happy to help you choose the best option based on your needs and lifestyle.