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AT UNICE, customer satisfaction is always our top priority. Our dedicated Quality and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to contact us if you have any issues with your order!
unice products free shipping
US in-stock orders will be shipped from our California, US warehouse.
1. Free shipping: Shipping time / 3-5 working days by USPS.
2. Express Shipping (value $20) : Shipping Time / 1-3 working days.
International orders will be shipped from China warehouse.
1. Free shipping Main shipping methods: DHL, UPS, TNT. Time: 5-7 working days to arrive with regular free shipping.
You may contact us on our website or by email/text. The UNICE Hair team operates seven days a week. 24 hours a day. We always guarantee a response within 24 hours (Text&Email). Your satisfaction is the unice.com store mission.
All returns must first be approved by our customer service team. You need to request an RMA online. Returned items without RMA will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
Items returned within 30 days since your original order receipt are eligible for a refund. For full refund requests, items must be returned to their original state unaltered, unworn, undamaged and with tags attached to original packaging. Please make sure the hair is INTACT and the LACE has NOT been cut. For partial refund requests, contact customer service first, and send the items back after confirmation. Once the returned item is received and inspected with label No Problem, refund will be processed to the previous payment account.
*Please note that free gifts should be returned together with the main products. After the return request is agreed, the package can be shipped back to the address given by the customer service. Please kindly send an email with your order number and return the shipping number after the package's shipped out. Unice undertakes all the return shipping fees from the US. For the other countries, taxes&shipping fees generated from returning will be paid by the buyer, the final refund amount will be the order price misused our receiving cost like tax and processing fee, etc.
For artificial reasons cause the items damaged, cannot be returned or exchanged, eg: cut the lace, hair has been washed/dyed/bleached...
You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing return.
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