Online purchases (gifts excluded) made through unice.com are valid for exchange and return within 30 days from the date you've received all your item(s).
Items must be unused, undamaged, come with all original tags and their original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued.
Free returns and exchanges have been implemented in The United States. If you want the prepaid shipping label please contact us first. We'll be mailing you a prepaid shipping label once we confirm your return request.
Step 1
Log into your account and click "Return / Exchange" under the order
Step 2
Get the return address, prepare & send the return.
Step 3
Submit your return request with correct return tracking info.
Step 4
Our support team will follow up with your return request.
If your order already shipped, there are 3 types of request: Exchange, Refund, Return & Refund.
If your order under processing, there is only the Refund option.
If you want to return the item, please choose Return & Refund Request and get the return address.
Note: please do not submit the request at this step, because the Return & Refund request needs to fill in the return package tracking number and logistic com
Same step as above: Log into your account > click “my orders” > click " Return / Exchange" under the order
Choose the request type.：Exchange Or Refund. Note: Exchange process is the same as the return process, please send the return first and then go back to submit the exchange request.
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