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Stay calm & Stay healthy!

3/17/2020

Our Protecting Actions

 Stay calm & Stay healthy!

In UNice, we always care about the health, safety, and beauty of our customers and team members. Since the last two weeks, the situation continues to evolve nationwide. Panic is spreading. Knowing our customers’ concern, our actions have been taken for the ongoing situation.

  • Precaution are taken so that you could shop for hair with confidence. All the hair orders processing and shipment are following the strategies and measures recommended by the CDC and public health departments.
  • Team members are our primany energy. Right now, self-care information and guidance are updated everyday and protection necessities are provided in the office. All the measurements are taken to make sure people’s safety.
  • We’ve been spending a lot on our cleaning and disinfection at all of our locations, including the fulfillment center in Los Angeles, two stores in Los Angeles, California and the other two stores in Brooklyn, New York. Culver City Store @Westfield is temporarily closed starting tomorrow, March 19th until March 30th. And we know this is more important than ever right now. So on top of our regular daily cleaning procedures, we’re adding more hours, shifts and schedules to each location to make our routines even more rigorous. In the warehouse, we’ve always prepared all the employees disposable face masks and gloves to ensure the safety and cleaning of the operation.

Also, based on current guidance and our own standards and practices, our stores will remain open and are committed to providing an outstanding experience for you. We will keep you informed if anything changes.Because as a big and professional company we want to serve customers well as we can and to ensure our employees have a stable working environment.

Finally, we want to remind our customers there are many ways to shop at UNice, including online UNice.com, store purchasing, pickup, eBay, Aliexpress, Amazon and. Many of you are already taking advantages of these services. Just remember that online order is always open and the safest way for you. We do have 24 hours, Monday to Friday, online customer service for UNice.com that you can reach out for all the questions and concerns about your order and the products. And as mentioned above, we’ve always taken actions to ensure the whole operation safe and clean.

Thanks for the opportunity to serve you. We promise that we will do everything we can to provide a safe shopping experience for our customers and a healthy environment for our team members. Stay calm, follow the authorities’ instructions. No doubt, the virus will be contained.

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