NICE, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance
Teams will inspect your items prior to shipping. Our
product quality is guaranteed.
If you are not satisfied with the items you received, we
can easily arrange an exchange or a refund for you.
We are here to help! Please feel free to contact us if
you have any issue with your order!
How to Reach Us
You may contact us on our website or by email/text. The UNice Hair team operates seven days a
week, 24 hours a day. We always guarantee a response within 24 hours ( Text & Email), Your
satisfaction is unice.com store mission.
Additional notes about Warranty
1.All returns must first be approved by our
customer service team, you need request
an RMA online. Returned items without
RMA will not be accepted.
2. All returned items must be in brand new
condition, unused/unworn, unwashed, come
with all original tags and their original
3.Items returned within 30 days since your original order receipt is eligible for a refund. For full refund requests, items must be returned in its original state (unaltered, unworn, undamaged and with tags attached in original packagin. Please make sure the hair is INTACT and the LACE has NOT been cut. For partial refund requests, contact customer service first, and send the items back after confirmation. Once the returned item is received and inspected with label No Problem, refund will be processed to the previous payment account.
Please note that free gifts should be returned together with the main products. After the return request is agreed, the package can be shipped back to the address given by the
customer service. Please kindly send email with your order number and returned shipping number
after package’s shipped out. Unice undertake all the return shipping fee from the US. For the other
countries, taxes & shipping fee generated from returning will be paid by the buyer, the final refund
amount will be the order price misused our receiving cost like tax and processing fee, etc.
4. For Aftificial reason cause the items
damaged, cannot be returned or
exchanged, eg: cut the lace, hair has
5. You may be asked to provide personal
details for returns or exchanges. These
details will be used for the purpose of
processing the return.